Are We a Good Fit?

We believe that parents are entrusted and empowered to make decisions for their children.  Our providers will educate on the benefits and risks of vaccines and work with parents to provide the best care.  Options include the CDC schedule, Dr. Sear's  schedule (delayed vaccinations), a personalized schedule or opting out.  We will never force or mandate vaccines. 

"Every medication has a side effect ... but don't worry we have medication for that." Dr. Carl Pfanstiel

Over prescribing of antibiotics and other medicine has become a problem in healthcare.  We strive to avoid overusing antibiotics by educating families on their proper use and following evidence-based guidelines to ensure responsible prescribing. Many cases are viral and do not require antibiotic treatment. Instead, our pediatricians take the time to explain alternative approaches and the importance of allowing the body to heal naturally when appropriate. 

Additionally, we do not routinely prescribe antibiotics over the phone, as we strongly believe it is not sound medical practice to do so without a proper assessment. Antibiotics are only prescribed when deemed necessary and appropriate after a thorough evaluation, prioritizing the well-being of our patients while avoiding the risks of antibiotic resistance and unnecessary side effects.

We work hard to provide comprehensive medical care and serve as your medical home. To that end, we urge you to contact our office FIRST before seeking specialty care or heading to another provider for urgent care. We want to be involved in either providing care in our office where appropriate or referring you to the most appropriate specialist and helping coordinate your care.

Whenever you do see a specialist, we ask that you request a report be sent directly to our office so we may stay informed and have the most up-to-date information in your child’s medical record.

Technology is great but ... w,e're a hands on practice.  Call us and you'll talk to a real person, not a machine or AI.  While we will be implementing technology options like a patient portal, self-check-in, and other upgrades, these will never replace our personal approach.

We make every effort to meet the needs of our patients, offering both routine well child visits and sick child visits. 

Our office hours are 8 to 5 Monday thru Thursday (with lunch from 1 to 2) and on Friday from 8 to 1 pm.

If you need assistance after hours call our office number and calls are forwared to  skilled nurses with St. Francis.  These nurse will address your concerns and/or forward your it to the provider on call.

Please save non-urgent concerns like mild illness, appointment requests, and prescription refills for regular office hours.

We encourage you to visit our child health resources for helpful information before calling our after-hours clinician.

We take most insurances, including Medicaid, BCBS, UHR, Community Care, Tricare and many others.  Call our office to confirm eligibility and our staff will be happy to work with you.

While it is your responsibility to understand the limits and coverage of your health insurance policy we are happy to work with you to understand and get the most benefit out of your coverages.

Please present your insurance cards at each visit and be prepared to pay any copays at the time of service.

While our billing staff can assist with insurance inquiries, it's best to contact your insurance company directly for specific coverage questions. We strive to avoid any billing surprises, but we must bill your health plan according to federal guidelines and the actual services rendered.

For more details, please review our Financial Policy.

Insurance copays should be paid at the time of service. If that's not possible, please contact the billing department before your visit to arrange a payment plan.

For sick visits, please contact our office directly. Our staff is available to assist you and provide guidance without the need for an appointment. If necessary, our clinical team will consult with your child’s pediatrician and follow up with you.  

For well-child visits, please call our office.  We schedule well checks weeks, months, and even a year in advance.  The sooner you call the more options (day, and time) you'll have.

We value everyone's time equally. Please arrive 5 minutes before your appointment.  While we understand that delays can happen, we may ask late arrivals to reschedule. 

Our practice strives to run on time, and missed appointments affect our clinicians, staff, and other patients.

A $50 fee is charged for canceled or missed appointments without 24 hours' notice beforehand.